Frequently Asked Questions

ABOUT PETIT GOURMET

What is Petit Gourmet?

Petit Gourmet is the first meal plans service that offers organic, healthy, fresh, delicious, varied, safe & eco-friendly lunch boxes for kids from 2 to 10 years old. Our delicious lunch boxes are prepared from fresh and organic/premium ingredients on daily basis and directly delivered to nurseries and schools.

Who is behind Petit Gourmet?

Petit Gourmet was founded by Céline in 2017, engineer and mother of 2 little boys. She quickly understood the daily challenge for parents to prepare healthy tasty and varied meals to little ones.

In 2018, she met Virginie, mum of 2 little girls. They decided to join forces and share their common vision: working for future generations and helping preserve the planet.

Concerned by lack of ingredients transparency & amount of plastic thrown everyday, their goal is to reshape what has the biggest impact on our health: our daily food.

The Healthy lunch box revolution has started!

ABOUT OUR MEALS

Where are the meals coming from?

Meals are cooked every morning at our partner’s award winning kitchen located in Dubai Investment Park (DIP).
Our french chef with a nutritionist carefully designed the menu so that meals are colorful, fun and delicious! We emphasize variety because it is during the early years of our lives when our palettes and attitudes toward food develop. Menu has been validated by Dubai Municipality.

May I know the exact composition of the meals served to my child?

We take care to trace the origin of every ingredients and we hold you a full transparency on ingredients used. On demand, you can ask for the list of ingredients & nutrition breakdown.

Do you use organic ingredients?

We truly believe in organic benefits on health. Therefore, for the ORGANIC CIRCUS menu, we use organic ingredients whenever possible. We source the freshest organic ingredients from farmers and producers who uphold the highest standards of taste and quality.
In the composition of the meal, every organic ingredient has the ⧫ sign.

Can you take into consideration my child's allergy?

Allergy is a serious health topic. Today, we are not able to offer adapted meals for allergy as some of our meals may contain dairy products, fish, gluten or eggs.
In any case, please review carefully our meal description and ingredient lists.
Even if our meals do not contain any nuts, please also be aware that our meals are prepared in a facility that can contain some trace of nuts.
We are working to offer you a solution in the future. If you wish to be informed as soon as it is available, please send us an email.

Do you offer vegetarian meals?

For the moment, we do not offer a full vegetarian meal plan.

Are the meals delivered cold or warm?

Our lunch boxes are cooked to be eaten cold.

Each meal is cooked early morning, packed in an individual and eco-friendly packaging and delivered to nurseries & schools in a chilled van. Meals are delivered refrigerated. As soon as received, they need to be refrigerated or kept in the isothermal bags we provide and then eaten.

GET STARTED

How to order?

To order our delicious and healthy lunch boxes, please go to ORDER NOW, select the product of your choice and complete the process.

How does it work if I have more than one kid to register?

In a same order, you can order for different child. There is no limit as to the number of children we can serve, as soon as their nursery/school is in the list.

What if I choose the wrong delivery days? Can I change it?

Please contact Petit Gourmet by email hello@petitgourmeruae.com and we will make the changes for you.

What if you do not need 5 days of delivery?

We offer the possibility to deliver 2, 3, 4 of 5 days a week.

MEAL PLANS

What is the deadline to order a plan?

You have to subscribe before the previous Sunday 11:59pm to start the subscription on the next Sunday!

Can I see my current orders?

In your customer account, you will be able to manage our orders.

DELIVERY

What can I do if you do not deliver to my child's nursery?

Please send us an email at hello@petitgourmetuae.com with the identity of your child and name + location of the nursery.
We will get in touch with your nursery and will keep you informed.
Feel free to contact also the nursery directly to explain that you would like to enjoy Petit Gourmet’s healthy and delicious lunch boxes!

Do you offer home delivery?

At the moment, we only deliver our lunch boxes to nurseries and schools.

When do you deliver meals to nurseries?

Meals are cooked every morning and directly delivered between 7:30 and 10am according to each nursery/school requirement.
Food keeps cool fresh as deliveries are done in chilled vehicles.

 

 

What is the delivery cost?

The cost of the delivery to nursery/school is included in the price charged by Petit Gourmet from 20 boxes/day. If less, an extra delivery cost will charged based on number of boxes delivered to your nursery/school.

CANCELLATION

My child is sick or goes on vacations on a school day, can I cancel the delivery?

The payment has been made for the entire term and not on the number of lunch boxes the child would eat. Petit Gourmet can not offer any make up turn for missed days or carry forward the balance to next term.

What if I choose the wrong delivery days? Can I change it?

Please contact us by email hello@petitgourmeruae.com and we will make the required changes for you.

ACCOUNT SETTINGS & PAYMENT

What kinds of payment do you accept?

We accept online payment only.